What's New
Blog posts, product updates, press, announcements, and case studies from Tern—all in one feed.
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Retail had Shopify. Restaurants had Toast. Travel's infrastructure moment is here, and one of the largest host agencies in the country just made its move.
Learning to work with our new AI tools overwhelmed me. Here's what changed.
The smart money just made the biggest bet in travel in years. It looks like it has nothing to do with leisure advisors. It is one of the strongest signals yet that AI is about to make them worth more, not less.
David Shull
Blog Post
Tern protects your data while free AI uses it to pay the bills. Here's exactly how that works, and why we built it this way from the start.
David Shull
Blog Post
AI Chat now understands the page you're on, takes files, and works with voice input. Plus new itinerary layouts and bulk consortia updates.
The hire you never made
FeaturedMost advisors I talk to could grow. A lot of them choose not to. Tern Pro is changing that forever.
David Shull
Blog Post
Hide items from travelers while keeping them for your records, add insurance to packages, and experience AI Chat's latest skills.
AI Chat now onboards new advisors with one-click replies, agency owners get role-based permissions, and you can tag preferred suppliers across your library.
Every travel advisor needs a travel agent. For the first time, they can have one.
David Shull
Blog Post
Clearer pricing for travelers, a new home for AI Chat with cruise and photo tools, agency-wide duplicate contact detection / merging, and a forms quality of life update you've been waiting for!
How a practice born during COVID lockdown became one of the highest-leverage investments we make as a remote company.
David Shull
Blog Post
The women in David's life didn't just take trips. They taught him that showing up in the world together is how you build something that lasts.
David Shull
Blog Post
New per-meeting Notetaker toggles, an AI Chat that updates trips and sends emails, and task templates you can assign to your team.
Dismantling Switching Costs with AI
FeaturedHow a small implementation team is breaking down the barriers that keep travel agencies locked into legacy platforms.
Gal Ben-Chanoch
Blog Post
Auto-match commission statements with AI reconciliation, audit trips in chat, and import itineraries to new or existing trips from the Chrome extension.
Itemized package pricing is live, AI chat now creates group trips and tasks, and invoices show every item included in a package.
Custom installment labels, AI chat that creates trips and contacts, optional add-ons in the Chrome extension, and more!
Advisors can now add Project Expedition transfers as optional add-ons, plus fixes to flight timelines, group emails, and more.
Overnight flights, group trip emails, and AI trip search are live — plus a long list of quality-of-life fixes your workflow will thank you for.
Tern adds Chubb insurance and Project Expedition transfers, letting clients book both instantly, plus a new searchable notes hub.
What happens when engineering gets faster than product, and how AI helps you close the gap without doing the wrong job.
With itemized package pricing on the way, we wanted to clear up how packages should and shouldn't be used in Tern — and what's actually at stake when they're not.
This week introduces a new automation trigger, passkeys for 2FA, a redesigned notes drawer, and more!
The travel industry is full of what we call invisible work: the gap between what advisors and agencies can do today and what a truly end-to-end experience would unlock for them and their clients. Every week of engineering speed is a week we close that gap faster.