What's New

The women in David's life didn't just take trips. They taught him that showing up in the world together is how you build something that lasts.

David Shull ·5/10/2026·Blog Post

New per-meeting Notetaker toggles, an AI Chat that updates trips and sends emails, and task templates you can assign to your team.

How a small implementation team is breaking down the barriers that keep travel agencies locked into legacy platforms.

Gal Ben-Chanoch ·4/30/2026·Blog Post

Auto-match commission statements with AI reconciliation, audit trips in chat, and import itineraries to new or existing trips from the Chrome extension.

Itemized package pricing is live, AI chat now creates group trips and tasks, and invoices show every item included in a package.

Custom installment labels, AI chat that creates trips and contacts, optional add-ons in the Chrome extension, and more!

Advisors can now add Project Expedition transfers as optional add-ons, plus fixes to flight timelines, group emails, and more.

Overnight flights, group trip emails, and AI trip search are live — plus a long list of quality-of-life fixes your workflow will thank you for.

Tern adds Chubb insurance and Project Expedition transfers, letting clients book both instantly, plus a new searchable notes hub.

What happens when engineering gets faster than product, and how AI helps you close the gap without doing the wrong job.

With itemized package pricing on the way, we wanted to clear up how packages should and shouldn't be used in Tern — and what's actually at stake when they're not.

This week introduces a new automation trigger, passkeys for 2FA, a redesigned notes drawer, and more!

The travel industry is full of what we call invisible work: the gap between what advisors and agencies can do today and what a truly end-to-end experience would unlock for them and their clients. Every week of engineering speed is a week we close that gap faster.

Import web content with our new Chrome extension, track client locations in a single report, and enforce insurance selection - plus several quality-of-life fixes.

Optionally let clients browse project expedition tours and book directly through Tern, quote Faye insurance instantly, and unclaimed booking matching & linking for agencies.

How Tern is using AI to supercharge travel advisors and double engineering throughput, with real numbers and lessons learned.

David Shull ·2/25/2026·Blog Post

We've rebuilt our learning experience from the ground up into a new Training Hub, right on the Tern website. No more separate logins, no more bouncing between platforms. Everything you need to get started, level up, and master Tern is now in one place.

We’ve introduced a new Collaborator role for agencies, upgraded AI Assist to intelligently group multi-leg flights, added multi-select from the tour library, and resolved major PDF export errors to unblock itinerary downloads.

AI Assist now automatically detects and structures packaged trips, eliminating manual regrouping and pricing work. We also launched agency commission locking, improved Project Expedition location filtering, and shipped several performance and quality-of-life upgrades.

Updates include agency T&Cs on forms, AI Assist imports that retain payment schedules, group trip exports with more info you need, Project Expedition optional client add-ons, and more!

From Tern's first insurance integration, to agency T&Cs, to agency-managed trips - this update is all about saving advisors time, and giving agencies better controls.

For nearly two decades, My Mickey Vacation operated on a custom-built CRM supported by a patchwork of disconnected tools. As the business scaled past $30M in annual volume and grew to 150 independent contractors, operational complexity, reporting limitations, and payment risk made it clear the system could not scale further. This case study explores how My Mickey Vacation transitioned off a deeply embedded custom platform and consolidated CRM, quoting, itineraries, payments, commissions, and automation into Tern’s all-in-one system. The result was streamlined workflows, stronger payment authorization, higher conversion, and an operation positioned to scale without hitting another operational ceiling.

Grace Van Hollebeke ·1/28/2026·Case Study

Jen runs a 50-advisor family travel agency doing $15M+ in annual sales. Before Tern, she managed operations across 6-8 Excel spreadsheets simultaneously, spent hours on manual reporting, and watched advisors exchange up to 6 emails just to process a single payment. After a six-week migration to Tern, PPV closed bookings 50% faster, cut client communication in half, and freed up hours of Jen's daily admin time. The advisors who initially resisted? They're now the platform's biggest advocates. This case shows how a high-volume Disney and cruise agency consolidated fragmented systems, improved client experience, and positioned itself for continued growth, all while managing significant advisor pushback during the transition.

Deanna is a solo travel advisor with Shore2Shore Vacations. She built a high-volume business entirely on her own, managing everything through spreadsheets and her host agency’s system. While traveling overseas, a system outage left her unable to access client information, which pushed her to rethink how she was running her business. After switching to Tern, Deanna rebuilt her workflow from the ground up. She automated client onboarding, created professional quotes, shared itineraries in one place, and scheduled onboarding calls to set expectations early. The result was a 90 percent booking conversion rate, $750K in annual sales as a solo advisor, and a calmer, more sustainable way to run her business that supports higher-value and luxury clients.