What's New
Blog posts, product updates, press, announcements, and case studies from Tern—all in one feed.
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Travelers now choose which items to authorize, advisors can submit bookings straight from the Dashboard, and agencies get a smarter team page.
Cleaner headers on Trips, Contacts, and Tasks, a truly live Your KPIs dashboard, and variable support when saving email templates from chat.
How Tern's RubyLLM workarounds for approvals, caching, and error handling became first-class APIs in 2.0, and how we migrated 2.5M+ messages to the new schema.
Dashboard tiles now update within about a minute instead of hourly. Supplier tags come to sales and booking reports, and currency converts more accurately.
I built an AI board of advisors recently, and it came out of a conversation that went badly.
David Shull
Blog Post
Save AI-written emails as templates, add insurance and packing documents to trip PDFs and merge duplicate suppliers yourself.
Itinerary PDFs now let you choose what to include and how it lays out. And Tern chat can walk you through setting up your agency, task by task.
Collaborators can now run workflows and automations on shared trips. Integration bookings respect your agency requirements, and you can archive contacts.
See which travelers open your itineraries and when, edit Project Expedition tour descriptions after booking, and tag agency trips and contacts.
ALG Vacations booking import is live for all users, plus CC and BCC on emails, room-by-room media, default cover photos, and more.
Global Search now includes shared trips and contacts, addresses autofill and sync from card authorizations, and group trips get a summary.
Cabin and room numbers get a dedicated field, commission rate changes can now update unpaid payouts, and clients see which email they're logged in with.
AI support gets a bad reputation because most companies use it to avoid customers. Here's how Tern runs most of its support on AI and makes it feel more human, not less.
Abby Klein
Blog Post
Automations can now change trip status for you, reporting gets a planning view and payment due dates, and the agency back office has a new home.
The travel agency back office still runs on software built in 1987. Here's why commission reconciliation stayed manual, and how Tern is rebuilding the financial system underneath it.
David Shull
Blog Post
How we built Tern's AI agent inside our Rails monolith: why tool design beats prompting, and the patterns that emerged from giving advisors an agent with 90 tools.
The Tech Enabled Travel Agency Era
FeaturedTravel agencies will compete on technology whether they like it or not. Here's why the winners will run on shared infrastructure, not build their own.
David Shull
Blog Post
Push group trip updates to every subtrip in one sync. Plus AI Chat now edits tasks and notes and reads your activity and task templates.
Great software isn't a pile of features. It's a flow. In the AI era, the platforms that win build intelligence into the work, not beside it.
Mentor splits now run themselves, agents can claim unclaimed commission, and AI Chat suggests tours and pulls from your email templates.
Web itineraries now show activity times and durations more clearly, AI Chat audits automations, and you can save and share prompts.
AI Chat now builds trips from your own photo library, and you can finally reorder room options. Plus clearer monthly KPIs and stronger task search.
Most companies hire in the Philippines expecting robots. We went to Singapore to show our team we expected something different.
David Shull
Blog Post
Tailor commission payout and expected-date rules per supplier type, see exactly where your AI usage goes, and some great quality of life improvements for advisors and agencies.