What's New
Blog posts, product updates, press, announcements, and case studies from Tern—all in one feed.
No content found. Try adjusting your search or filters.
AI Chat now reads webpages and edits trips, plus client history timelines, reports by question, and Hotels by Tern optional add-ons and templates.
Tern will never be your host
FeaturedTern will never become a host or compete for advisor and agency economics. Three promises from our CEO, and where Tern's revenue actually comes from.
David Shull
Blog Post
Push notifications, every hotel in Hotels by Tern search, and AI Chat that builds workflows, reads your calendar, and adds hotels to trips.
At User Conference 2026, we launched 20 features inspired by advisor feedback, from itinerary comparison and child rates to sales goals.
Brad Turner
Product Update
Record insurance decisions for travelers, cleaner item headers, clearer payment authorization, plus forms in AI Chat emails and faster loading. (143 characters)
Agencies can now send branded commission invoices and one-off invoices, reports update in seconds, and itinerary subtitles are fully customizable.
Travelers now choose which items to authorize, advisors can submit bookings straight from the Dashboard, and agencies get a smarter team page.
Cleaner headers on Trips, Contacts, and Tasks, a truly live Your KPIs dashboard, and variable support when saving email templates from chat.
How Tern's RubyLLM workarounds for approvals, caching, and error handling became first-class APIs in 2.0, and how we migrated 2.5M+ messages to the new schema.
Dashboard tiles now update within about a minute instead of hourly. Supplier tags come to sales and booking reports, and currency converts more accurately.
I built an AI board of advisors recently, and it came out of a conversation that went badly.
David Shull
Blog Post
Save AI-written emails as templates, add insurance and packing documents to trip PDFs and merge duplicate suppliers yourself.
Itinerary PDFs now let you choose what to include and how it lays out. And Tern chat can walk you through setting up your agency, task by task.
Collaborators can now run workflows and automations on shared trips. Integration bookings respect your agency requirements, and you can archive contacts.
See which travelers open your itineraries and when, edit Project Expedition tour descriptions after booking, and tag agency trips and contacts.
ALG Vacations booking import is live for all users, plus CC and BCC on emails, room-by-room media, default cover photos, and more.
Global Search now includes shared trips and contacts, addresses autofill and sync from card authorizations, and group trips get a summary.
Cabin and room numbers get a dedicated field, commission rate changes can now update unpaid payouts, and clients see which email they're logged in with.
AI support gets a bad reputation because most companies use it to avoid customers. Here's how Tern runs most of its support on AI and makes it feel more human, not less.
Abby Klein
Blog Post
Automations can now change trip status for you, reporting gets a planning view and payment due dates, and the agency back office has a new home.
The travel agency back office still runs on software built in 1987. Here's why commission reconciliation stayed manual, and how Tern is rebuilding the financial system underneath it.
David Shull
Blog Post
How we built Tern's AI agent inside our Rails monolith: why tool design beats prompting, and the patterns that emerged from giving advisors an agent with 90 tools.
The Tech Enabled Travel Agency Era
FeaturedTravel agencies will compete on technology whether they like it or not. Here's why the winners will run on shared infrastructure, not build their own.
David Shull
Blog Post
Push group trip updates to every subtrip in one sync. Plus AI Chat now edits tasks and notes and reads your activity and task templates.