Tern’s March webinar delivered groundbreaking updates for travel advisors and agencies. From streamlining operations to automating commission reconciliation, we’re building the future of travel technology. If you missed the live event, here’s everything you need to know about the latest launches and what’s coming next.

Webinar Overview

More travelers are turning to professionals for personalized experiences, and technology is evolving to meet rising client expectations. Tern is leading this transformation by eliminating outdated workflows and providing an all-in-one system to support advisors and agencies at every level.

Ending Invisible Work

Disconnected tools force advisors to enter data across multiple platforms, creating inefficiencies and increasing the risk of errors. Tern is eliminating invisible work by offering a vertically integrated platform that connects itinerary planning, CRM, supplier payments, and commission reconciliation into a seamless workflow. With these enhancements, advisors can focus on their clients instead of administrative tasks.

Launches This Year

Since launching Groups last December, thousands of advisors have used Tern to simplify group travel. We’ve introduced key upgrades, including:

• Multiple Activity Options – Clients can select their preferred activities during signup, instantly authorizing payments.
• Optional Add-ons – Travelers can opt into extra excursions at booking or add them later.
• Real-Time Room Inventory Tracking – Prevent overbooking and adjust availability as needed.

Beyond group travel, we’ve also rolled out simplified traveler authentication, flexible pricing options, and new automation triggers, ensuring advisors spend less time on manual tasks and more time creating unforgettable trips.

Powering Your Agency with Tern

Tern is transforming back-office operations for agencies, providing advanced tools for commission reconciliation, reporting, collaboration, and content sharing. Our latest updates empower agencies to:

• Flexible, streamlined commission reconciliation – set commission settings and rules, log adjustments, and batch process payouts.
• Enable seamless team collaboration – Share trip details, contacts, and workflows across the agency.
• Standardize agency suppliers– Present key supplier details for advisors, ensuring accurate and efficient bookings.

Agencies are also embracing Tern’s template-sharing capabilities, which allow them to create and distribute thousands of prebuilt itineraries, email templates, and workflows—dramatically reducing time spent on repetitive tasks.

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What’s Next? 2025 Roadmap

Looking ahead, we have an ambitious slate of enhancements planned:

• Forms 2.0 (March) – More control over form fields and trip request contact info.
• Invoicing (April) – Generate trip invoices, including support for compliance requirements like TICO.
• Trip Building 2.0 (April) – A streamlined, intuitive trip builder with new automation features.
• Dashboard (June) – A centralized hub for authorizations, tasks, and key trip details.
• Editor Upgrade (May/June) – A fully redesigned text editor with improved formatting, undo functionality, and better copy/paste support.

For agencies, we’re also introducing consortium integrations—starting with Signature Travel Network in April, followed by Virtuoso and others later in 2025.

Supporting You in the Switch to Tern

Transitioning to a new system can feel overwhelming, but we’re making it easier than ever with expanded support and training. Our agency implementation program includes:

• 1:1 consultations to tailor Tern to your business needs.
• Custom agency training to onboard your team.
• Ongoing Tern community expert guidance to help you make the most of Tern’s features.

We’re also doubling our support team to provide faster responses and more hands-on assistance for agencies and independent advisors alike.

User Conference: Take Your Business to the Next Level

Join us for Tern’s first-ever Users Conference, sailing September 10-16 aboard Virgin Voyages’ Brilliant Lady. This is not just a networking event—it’s a hands-on experience designed to help you supercharge your business with Tern.

Featured sessions include:

• From Zero to AI Hero – Automate workflows and personalize client interactions.
• Grow with Groups – Learn how an advisor scaled from $0 to $4M in two years.
• Optimize Your Agency with Tern – Master the back-office tools that save time and boost efficiency.
• Exclusive 1:1 Consultations – Get personalized guidance from Tern’s leadership team.

Spots are filling fast! Secure your place at tern.travel/conference and join the next wave of industry leaders.

Stay Connected

The journey ahead is full of innovation, and we’re thrilled to have you with us! Stay involved through the Flight Path Podcast, join the conversation in our Facebook Community, and connect with us at upcoming live events.

Together, we’re redefining the future of travel planning—making it more streamlined, impactful, and rewarding than ever before.

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