A Glimpse into Tern's Vision: Transforming Travel Together

This week, we hosted one of our most exciting webinars yet, where we showcased our complete end-to-end flow. From creating a trip as an advisor to seamlessly reconciling commissions as an agency owner, this live demo brought our vision to life—connecting every step of the process to enable an era of unparalleled efficiency for the travel industry. 

The energy in the chat was electric, with advisors sharing how Tern is already transforming their businesses. And as remarkable as this journey has been so far, we’re just getting started. Our vision is bigger than ever, and we’re thrilled to have each of you on board as we shape this future together.

How We're Reimagining Travel Technology to Support Advisors

We believe travel advisors deserve technology that works for them—not against them. Historically, tech giants have often sidestepped advisors. Worse yet, the biggest tech players in travel have actively taken market share from travel advisors. 

Tern is here to change that story. By empowering advisors with purpose-built tools, we're positioning them to meet the evolving demands of travelers head-on. Combining the unmatched expertise of a trusted advisor with the efficiency of an integrated digital platform is the winning formula for travel. It’s not only about saving time; it’s about building stronger, more resilient businesses.

Tern Ushers in a New Era of Efficiency for Advisors

For far too long, advisors have been bogged down by fragmented and complex systems. Tern is here to change that with a single, integrated platform that eliminates inefficiencies and allows advisors to fully realize their potential. 

Some say it’s not possible to build an end-to-end system for travel—but we believe otherwise. From using AI to save over 8,100 hours on data entry to developing systems that simplify every step, we're here to demonstrate that what hasn’t been done before is now within reach.

Elevating the Client Experience

In our recent webinar, we unveiled updates designed to enhance both advisor workflows and the client experience. These include:

• Pre-Travel Content: Advisors can now elevate the pre-travel experience for clients with rich media storage, delivering beautifully curated trip details.
• Smart Date Formatting: Our intelligent date format adjusts based on the advisor's region, eliminating confusion and creating a seamless experience.
• Multi-Currency Support: With support for dozens of currencies and daily conversion rates, clients receive accurate pricing in their own currency.
• Enhanced Collaboration Tools: Advisors can now assign tasks, manage schedules, and handle everything seamlessly within Tern’s platform.

These enhancements are helping advisors deliver experiences that keep clients returning for every travel adventure.

Redefining Collaboration Across the Travel Ecosystem

Tern is reimagining collaboration, enabling seamless partnerships between advisors and suppliers. Our enhanced tools allow suppliers to collaborate directly on itineraries and provide agency owners with streamlined systems to track and reconcile supplier payments. And with intuitive reporting features, advisors gain full visibility into their business at a glance.

Supporting Agencies with Powerful New Tools

Agency owners have unique needs, and we’re responding with features to simplify agency-wide operations:

• Supplier Payment Reconciliation: Easily track supplier payments and bookings to ensure financial clarity.
• Unclaimed Booking Tracking: No payments left behind—Tern makes it easy to follow up on pending payments.
• Partial Payment Tracking: Quickly monitor expected future payments, keeping you in control.
• Tracking Non-Commissionable Bookings: Capture every booking with clarity, even when it’s not commissionable.

For a deeper dive into how Tern’s tools can support agency growth, download our latest whitepaper.

Coming Very Soon: Tools for Group Travel

Group travel is an essential part of the industry, and Tern’s new features empower advisors to manage these complex trips with ease. Here’s what’s coming this November:

• Group Trip Shells and Sub-Trips: Organize large groups with detailed sub-trips for specific travelers or smaller groups.
• Group Pricing Packages: Offer tailored packages with transparent options.
• Landing Pages for Groups: Launch customized landing pages to showcase group trips and increase engagement.
• Self-Service Sign-Up: Let clients sign up for trips and complete necessary forms independently, streamlining the process.
• Group Inventory and Payment Tracking: Gain full visibility into group-specific logistics and payments, all from one place.

What’s Next: Growing Together with Tern

The feedback and enthusiasm from the Tern community during this webinar inspire us as we build the future of travel technology. We’re committed to your success, and as always, your insights shape our roadmap. This December, join us for our biggest webinar yet, where we’ll dive deeper into our group features and reveal what’s coming in 2025.

The future is bright, filled with opportunities to expand and redefine how we work together. If you’re as excited as we are, join us on this journey and let’s transform travel—together. Our community is already making waves, and we can’t wait to see what’s next. Together, we’re unlocking a new era for travel advisors everywhere.

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