This week’s updates focus on simplifying commission management, creating a more intuitive approval experience for clients, and polishing the visual presentation of your itineraries. Each improvement is designed to save you time and ensure your clients have a seamless trip-planning journey.

Commission Types

With the introduction of agency-level commission types, you can now tailor commission tracking and payouts to match your agency’s structure. Here’s what’s new:

• Create Custom Commission Types: Define adjustments to the standard agent split—positive, negative, or flat rates.
• Customize Visibility: Decide if advisors can see and select these types during bookings or keep them admin-only.
• Flexible Reconciliation: Modify commission types when reconciling payments to ensure every payout is spot on.

Check out our help article to get started: Tern Agency: Commission Settings

Client Approval Flow Improvements

Helping clients approve their trip itineraries just got easier. When a client approves an itinerary, they’ll now be automatically guided through any additional steps like:

• Choosing Room Preferences
• Adding Extras
• Authorizing Payments

This flow keeps everything moving smoothly and helps you get the details you need without the follow-up hassle.

Usability & Experience Enhancements

We’ve made additional refinements based on your feedback to enhance your day-to-day workflow and improve client-facing deliverables:

• New Document Type - Tickets & Vouchers: A highly requested addition to help you better organize key travel documents.
• Updated Image Gallery & Carousel: The activity image gallery now matches the polished look of group trip landing pages, ensuring a consistent, sleek visual experience across itineraries.
• Credit Card Authorization Flow Fix: Clients will now have their card auto-selected after entering their CVV, reducing confusion and preventing submission errors.
• Optional Middle Name Field: You can now capture middle names in traveler contact details, helping ensure booking accuracy for flights and other reservations.

Looking Ahead

Next up, we’re working on launching optional dates and times and a way for agency admins to designate preferred suppliers.

We’re excited to see how these updates help you run your business!

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