We’re rolling out a series of updates designed to make managing your agency operations even easier. With enhanced commission rules, more control over itinerary timing, and usability refinements, Tern is helping you streamline your workflow and focus on what matters most - serving your clients.

Commission Rules

Commission management just got a lot more flexible, helping you keep your records accurate, reward top-performing agents, and ensure payout clarity. You can now:

• Set Agent-Specific Commission Rates: Assign default commission splits to each agent when they join your team, ensuring consistency across your agency.
• Track Commission Changes Over Time: Configure future commission rate changes based on booking dates - perfect for milestone-based or year-over-year adjustments.
• Empower Agents with Custom Splits: Agents can override the default split on individual bookings when needed, keeping you informed of any exceptions and maintaining transparency.

Check out our help article to get started: Tern Agency: Managing Agent Commission Splits

Optional Dates & Times for Itineraries (Launching Soon!)

A top-requested feature is almost here, designed to give you more flexibility and reduce client confusion. Soon, you’ll be able to:

• Remove dates and times from activities that don’t require them, resulting in cleaner, clearer itineraries.
• Avoid the confusing “12 AM UTC” default time, eliminating unnecessary confusion for your clients.
• Better represent flexible plans like free days or general exploration, improving your clients' understanding of their schedule.

Stay tuned for the release date!

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Daily Overview Before

Daily Overview After

Usability & Experience Enhancements‍

Small but impactful changes are here to improve your day-to-day efficiency and enhance client deliverables:

• Traveler Addresses: Easily copy traveler addresses directly from the overview of a trip, saving you time during the booking process.
• PDF Formatting Fixes: PDFs now retain your custom spacing and formatting, ensuring your itineraries look as polished on paper as they do on screen, leaving a lasting impression on clients.

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Looking Ahead

We’re constantly working on new features based on your feedback. Next up, we’re working on additional commission setting enhancements and ways to help you identify preferred suppliers.

We’re excited to see how these updates help you run your business!

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