Record your traveler’s insurance choice for them
In the final Flight Path before the 2026 Tern User Conference, David, Brad, and Jade cover 3 updates: advisors can now record a traveler’s insurance c...
Transcript
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Episode Overview
CEO and Co-Founder David Shull, Head of Design Brad Turner, and Product Lead Jade Pathe host the final Flight Path before the 2026 Tern User Conference. Advisors can now record a traveler’s insurance decision directly, and the card authorization page now shows travelers when each item will be charged. Brad covers a mobile-friendly header refresh shaped by Facebook group feedback. Next week, the team records live from New Orleans.
Episode Topics
(04:36) Watching TUC live: Every keynote and general session streams on Tern’s YouTube channel.
(10:17) Insurance decisions for travelers: Decline or select coverage on a traveler’s behalf and attach proof of a decline.
(14:01) Mobile-friendly headers: A cleaner header and a new Done editing button.
(17:54) Clearer card authorization: Labels show which items are charged right away and which after advisor confirmation.
(22:58) The week ahead: What the team is most excited for at the user conference.
Show Highlights
Log a traveler’s insurance choice from a phone callA documented decline helps protect against chargebacks
Editing screens are easier to use on mobile
Card auth wording will keep improving with advisor feedback