Episode Summary
In this week’s episode, David (CEO and Co-founder), Molly (Head of Product), and Brad (Lead Designer) welcome two new team members to the Tern family: Courtney Denardo and Brooklyn! Courtney joins the agency partnerships team, and Brooklyn steps into the support and enablement team. They share their first impressions of working at Tern, thoughts on the travel community, and some fun icebreaker questions about travel stories and dream dinner guests. Later in the episode, the hosts dive into exciting product updates, including email collaboration enhancements and upcoming data migration features for agencies. They also discuss future-focused projects like group travel tools and a system upgrade to improve Tern’s email and calendar functionalities.
Timestamps
- [00:21] – Introduction by David: Recap of last week and welcoming new team members.
- [02:11] – Courtney Denardo joins the podcast: Her role in agency partnerships and excitement about Tern.
- [04:32] – Community shout-out: The Tern community’s support in onboarding new team members.
- [05:05] – Icebreaker: Courtney’s dream dinner party guests and favorite travel memory from Cape Town.
- [07:07] – Brooklyn joins the podcast: Her role on the support and enablement team and first impressions of Tern’s growth.
- [10:04] – Icebreaker: Brooklyn’s dream dinner guests and favorite travel experience in Kenya.
- [13:16] – Product Updates: Brad and Molly talk about improvements, including non-commissionable bookings and trip management tweaks.
- [18:07] – Email Collaboration Updates: New enhancements to email integration for trip collaborators and communication transparency.
- [23:08] – Data Importing for Agencies: Discussion on new features enabling agencies to bring their historical data into Tern seamlessly.
- [27:10] – Upcoming Platform Migration: A deep dive into Tern’s upcoming migration for better email and calendar functionality.
- [30:52] – Week Ahead: Preview of upcoming work, including a focus on groups and further email improvements.
Key Takeaways
- New Faces at Tern: Meet Courtney and Brooklyn, two new team members bringing fresh energy to Tern’s partnerships and support teams.
- Email Collaboration Enhancements: Trip collaborators can now directly email clients from within the platform, streamlining team communication.
- Agency Data Importing: New data import features will allow agencies to bring historical booking data into Tern, simplifying the transition to the platform.
- Platform Migration: Tern will undergo a backend system upgrade to improve email reliability, performance, and potential for new features.
Call to Action
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Keywords
Tern software, travel agency software, email collaboration, group travel management, data import, travel advisor tools, SaaS for travel agencies, partnerships, support team, platform migration, CRM
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