Email In Tern Finally Works Like Real Email
Email in Tern finally works like the inbox advisors already know, with CC/BCC, a wider recipient picker, and a new thread vs. mail merge toggle, along...
Transcript
Episode Overview
This week's Flight Path brings hosts David Shull (CEO and Co-Founder), Molly Johnson (Head of Product), and Brad Turner (Head of Design) through one of the biggest update weeks yet. The headline is a full rework of email in Tern: CC and BCC support, a wider recipient picker that isn't locked to trip contacts, and a new toggle between sending as one thread or as individual mail-merge style emails. Alongside that, rooms and cabins can now carry their own photos directly, ALG reservations import straight into itineraries through a new formal partnership, and group trip workflows can finally be set to apply only to regular trips. The episode wraps with a run of quality-of-life fixes advisors have been asking for. Next week brings a deep-dive ALG Vacations webinar and an early look at a new hotel discovery experience.
Episode Topics
(02:46) Email Overhaul. CC/BCC support, an expanded recipient picker, and a thread vs. mail merge toggle unify email across the app.
(09:00) Room Media. Photos now attach directly to individual rooms and cruise cabins instead of living inside text descriptions.
(12:19) ALG Import Integration. A new formal partnership pulls ALG reservations line by line into Tern itineraries, with an AI chat option.
(17:43) Group Trip Workflows. Auto-apply workflows can now be scoped to regular trips only, so they no longer misfire on groups.
(20:53) Quality of Life Round-Up. Custom default cover photos, one-click address field copying, added credit card authorization details, and card-type icons.
Show Highlights
- Email in Tern now behaves like the inbox advisors already know, closing out a 500+ vote request
- Room and cabin photos sell the room, not just the trip
- ALG bookings import without manual re-entry, with an AI-assisted path too
- Group workflows and regular trip workflows finally stay out of each other's way
Keywords
Tern, Flight Path podcast, itinerary builder, travel advisor workflow, AI product tools, product updates
ALG Vacations Webinar
Want the deep dive on the ALG import integration? Register here: https://tern.travel/events/tern-alg-vacations