In this milestone episode of Flight Path, the Tern team dives into one of the biggest feature launches of the year: AI-Powered City Guides. From Las Vegas to Istanbul, the conversation spans new feature rollouts, hilarious team moments, reflections on community impact, and a forward-looking vision for agency back offices and personalization at scale.
Welcome & Weekly Vibes
- David, Brad, and Molly kick off with personal updates—including Brad’s design recruiting process and Molly's laugh-crying Coffee & Conversations moment.
- Brooklyn’s now-iconic pirate-themed AI image mishap gets a retelling that has everyone in stitches.
Tern at the Las Vegas Travel Agent Forum
- David shares reflections from the recent forum, including how far Tern has come since showing Figma mockups just a few years ago.
- Highlights from Tern's live demo of AI-powered content generation and growing advisor feedback.
Feature Spotlight: Personalized AI City Guides
- Molly demos how the new Destination Guide tool dynamically personalizes content based on traveler preferences, trip timing, and even brand voice.
- The team showcases real-time prompts like “Write it like a pirate” to illustrate the flexibility and creativity built into the tool.
- David and Brad unpack why Tern waited to build this right—and what it means for the future of custom travel content.
Product Update: Forms Simplified
- Brad previews upcoming form updates: streamlined layouts, reduced friction for clients, and small visual polish tweaks that make a big difference.
- The cover page requirement is going away—making forms feel like true one-pagers.
Community Feedback: Small Fixes, Big Wins
- A shoutout to user Walter (and his wife!) for highlighting a keyboard shortcut bug that has now been resolved.
- Molly shares how a quick feedback loop led to new export fields in the booking and payout reports.
Editor Land: A Better Text Editor Is Coming
- Brad gives an inside look into the new text editor beta—designed from scratch for better consistency, undo/redo, and toolbar access.
- It's currently in closed beta with a cautious rollout, and the response from early testers? “All caps amazing.”
What’s Next: Leadership Offsite + AI Model Upgrades
- David previews next week's leadership offsite, which will help set the vision for Tern through 2027.
- Molly teases a smarter AI model for City Guides coming soon—more creative, polished, and responsive to feedback.
- Brad announces that development is officially underway on invoicing in Tern (a massive milestone for Canadian agencies and those with regulatory needs).
💡 Pro Tips & Calls to Action:
- 🧠 Running into issues with ChatGPT image generation? Make sure image support is turned on in your custom GPT.
- 💬 Share how you’re using Destination Guides creatively in the Facebook Group!
- 💥 Want to be part of the Editor beta or share feedback? Drop your ideas in-app or through the community.
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